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  1. How can you afford to offer such a low rate in California?
  2. What is the difference between California Classic and Everdial 1?
  3. How long will it take for my service to be switched to Everdial?
  4. Are there any set-up fees for the California Classic plan?
  5. Is there an extra charge to have my own toll-free number?
  6. Does California Classic offer calling cards?
  7. Can I pay my bill with a credit card?
  8. Am I charged for calls that do not connect or for busy signals?
  9. Can I use the 3.5 cent rate for my local toll calls?
  10. What is the number for customer service?
  11. How do I sign up for California Classic?
  12. What is the rate for Alaska and Hawaii?
  13. How do I place an international call?
  14. Does Caifornia Classic have monthly fees or a minimum number of minutes I have to use each month?
  15. What are the billing increments?
  16. What are local toll calls?
  17. Will I receive a paper statement if I pay by credit card?
  18. Do you pay the switching fees?
  19. Are your rates the same 24 hours 7 days a week?
  20. How will I get my personal toll free number once I order it?
  21. If Everdial rates go up, will I be notified in advance?
  22. Do you have online billing and how do I sign up for it?
  23. What is the USF?
  24. Are there any "gotchas" I should be aware of?
  25. Is all the information on the website correct and up-to-date?
  26. Do I have to cancel with my current long distance carrier?
  27. Who actually makes the switch between long distance carriers?
Didn't find what you are looking for?
 Check the FAQ Index


Answers To Your Questions:
  1. How can you afford to offer such a low rate in California?

    We have a huge customer base in California which enables us to get the lowest rate available for in-state traffic and we pass it on to you.
    We are confident that you will love our rates so much - you will recommend us to all your friends.
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  2. What is the difference between California Classic and Everdial 1?

    Nothing. We feature the California Classic plan because we believe that we have the LOWEST rates for California of any long distance carrier and we like to make a BIG DEAL about it.

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  3. How long will it take for my service to be switched to Everdial?

    Your service should be switched within 5-7 business days. You can call the verification number (toll free) at 1-700-555-4141. You will hear a recording which says "Welcome to Primus" or "Welcome to Sprint."
    If by the 7th business day you are not switched, please call us at 800 263-6690.
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  4. Are there any set-up fees for the California Classic plan?

    No set-up fees. There are also no cancellation fees, you are not on a contract with us.
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  5. Is there an extra charge to have my own toll-free number?

    There is no extra charge to have a toll free number. All calls inbound that are from out-of-state will bill at 4.9 minute. Inbound Toll Free within California calls will bill at 5.0 cents per minute.
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  6. Does California Classic offer calling cards?

    Yes. The Travel Card rate is only 9.9¢ per minute with a .50 surcharge per call. All calling card calls will be included in your monthly bill from Primus.
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  7. Can I pay my bill with a credit card?

    Yes. "California Classic" by EverDial is set up to accept credit card payments.
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  8. Am I charged for calls that do not connect or for busy signals?

    No, you are only charged if your call connects to the number you are calling.
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  9. Can I use the 3.5 cent rate for my local toll calls?

    Yes you can. 24 hrs 7 days a week any calls within CA. It doesn't matter if they are local tolls or long distance; all calls bill at the same rate. Just select "switch local tolls and regular long distance" on the order form.
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  10. What is the number for customer service?

    1-800-393-3000 7am to 8pm Central Time Monday thru Friday and 9am to 3pm on Saturday.
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  11. How do I sign up for California Classic?

    The best and most efficient way to sign up is on-line! If you need extra help or don't have internet access, then we will sign you up over the phone.
    Hours are: 5am to 7pm Pacific Time, Monday through Friday, and 7am to 5pm on Saturday.
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  12. What is the rate for Alaska and Hawaii?

    The rate to Alaska or Hawaii is 15.9¢ per minute. If you have a toll free number, the incoming rate from Alaska or Hawaii is 9.9¢
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  13. How do I place an international call?

    To make an international call: 011 + country code + city code + local number.
    Please be aware that calls to mobile or wireless phones in many countries bill at a higher rate. If you look at the international chart and there is no special rate for mobile phones, then they will bill the same as a land line call.

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  14. Does Caifornia Classic have monthly fees or a minimum number of minutes I have to use each month?

    There are absolutely NO monthly fees and NO mimimum usage.

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  15. What are the billing increments?

    ALL domestic calls both in-state and state-to-state are billed in 6 second increments with only a 6 second minimum. This indicates a .01 minimum charge on any answered call billed at 4.9 cents. Since we divide up every minute into ten pieces or 6 second increments, you are only billed for the portion of the minute that you use. International calls have a 30 second minimum with 6 second billing thereafter.

    Note: This is PERFECT for businesses that make a lot of short calls or faxes.
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  16. What are local toll calls?

    These are calls that can occur within your area code, but your local provider charges you by distance. For example, calls from 12-20 miles away would be billed at one rate and 21-30 at another, depending on time of day as well. We bill all the "local toll" calls the same as your     in-state rate.
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  17. Will I receive a paper statement if I pay by credit card?

    Yes. After your first statement, you may request to view your account on-line and we will provide you with info on how to do that.

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  18. Do you pay the switching fees?

    Yes. If you make a copy of your bill, we will gladly reimburse you for the switching fee up to $5 per line. Customers need to send it with your invoice from Isterra and we will credit it towards next month's bill.

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  19. Are your rates the same 24 hours 7 days a week?

    Yes , they most certainly are.

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  20. How will I get my personal toll free number once I order it?

    Someone from customer service will call you with your new toll free number within 10 business days. If you do not receive the call, please call us at 866 253 1286 and we will get it for you.

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  21. If Everdial rates go up, will I be notified in advance?

    Absolutely. If our rates were to change, then you would be notified 30 days in advance by mail.

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  22. Do you have online billing and how do I sign up for it?

    YES! Once you get your first phone bill from us, you will have an account number which will enable you to set up online billing.
    Instructions on how-to set up online billing will be provided as well
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  23. What is the USF?

    All telecommunications carriers are required to contribute to the Federal Universal Service Fund (also known as USF) which provides communications services to schools, rural health care facilities, and certain other entities. The Federal Universal Service Fee is assessed on interstate and international calls only. A USF of 9.5% will apply to all state-to-state & international calls.
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  24. Are there any "gotchas" I should be aware of?

    No. Our rates are good 24 hours a day, 7 days a week. We have no sign up fees, no cancellation fees, no low usage fees, no special fees to enjoy our low international rates, no Picc fees on residential service, no "special charges" and no access line charges.
    The one charge outside of your calls is the USF which is charged by every long distance carrier. It is a surcharge of 9.25% on your out-of-state and international calls only. (More info on USF read question 22)

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  25. Is all the information on the website correct and up-to-date?

    Absolutely! We are constantly working on improving the website and looking for ways to serve you better.
    If you have a question that you think should be on our FAQ list, please     Click Here and send it.
    Thank You-Everdial mgmt.

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  26. Do I have to cancel with my current long distance carrier?

    Yes, to make sure they discontinue billing you. The best time to call them is after your phone lines have been moved to our service.
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  27. Who actually makes the switch between long distance carriers?

    We forward a request to your local phone service provider and they will pull the current long distance company and put our service in their place. We allow 5 business days for them to complete the process.
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New orders hours 8am-5:00 pm PST call:

1-888-767-9994
Customer Service for Existing Accounts call: 1-800-393-3000

 

Everdial is a Registered Trademark

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9/9/2010 1:41:30 PM